Become an Essential Part of the Healthcare Team
Healthcare offices rely on organized, detail-oriented professionals to keep patient communication, scheduling, records, and administrative workflows running smoothly. If you are interested in working in a medical office, clinic, physician’s office, or healthcare facility, Interactive College of Technology offers training designed to help you build the skills employers are looking for.
The Medical Office Administration program prepares students for the day-to-day responsibilities of a healthcare office, including patient interaction, scheduling, compliance, and billing support. Students also complete a 135-hour externship in a real healthcare setting, gaining valuable hands-on experience before graduation.
What You'll Learn
Students develop a combination of administrative, technical, and communication skills used in healthcare environments.
- Medical billing and coding fundamentals
- Patient communication and front-office procedures
- CPR and basic first aid
- Appointment scheduling and office workflow support
- HIPAA, OSHA, and healthcare compliance awareness
- Microsoft Office applications, including Word and Excel
- Medical terminology, law, and ethics
Certification Preparation
This program prepares students for industry-recognized certifications that can support career readiness in medical office roles.
- Certified Medical Administrative Assistant (CMAA)
- Certified Electronic Health Records Specialist (CEHRS)
In addition to certification preparation, students gain experience with electronic health records, insurance billing processes, and administrative procedures used in modern healthcare offices.
Hands-On Experience
Students complete a 135-hour externship in a real healthcare setting. This experience allows students to apply classroom learning, observe medical office operations, and build confidence working in a professional environment before entering the workforce.
Career Opportunities
Graduates of the program may pursue entry-level roles such as:
- Medical Receptionist
- Front Desk Coordinator
- Patient Services Representative
- Medical Office Support Specialist
Why Choose ICT for Medical Office Administration?
ICT combines healthcare administration training with real-world experience so students can prepare for entry-level medical office careers with confidence. The program focuses on practical office responsibilities, industry expectations, and certification preparation that can strengthen your resume.
Industry-recognized certifications
Certification-focused training helps students build credibility with employers and demonstrate readiness for medical office roles.
CMAA & CEHRS certifications
Students receive preparation for the CMAA and CEHRS credentials, which support administrative and electronic health records responsibilities in modern healthcare settings.
Insurance coding & billing
Coursework introduces students to insurance coding and billing concepts that support patient records, office workflow, and reimbursement processes.
135 hours of work experience in a real-world setting
The program includes a 135-hour externship in an actual healthcare facility so students can gain hands-on experience before entering the workforce.
Career Support That Lasts
ICT offers Lifetime Career Placement Support to help students pursue job opportunities after graduation. Each campus has a Career Assistance Coordinator who can assist with job search preparation and placement.
Learn MoreFrom High School Diploma to a Career
No plan? No problem. ICT supports students throughout their training journey with guidance from admissions, financial planning assistance, and academic support. Day and evening classes are available to help you balance school with work and personal responsibilities.
Frequently Asked Questions
What is the Medical Office Administration program at ICT?
The Medical Office Administration diploma program at the Interactive College of Technology (ICT) prepares students for front-office operations and administrative roles in healthcare settings. The program combines technical software instruction with essential medical administration procedures.
Who is a good fit for this career path?
People who thrive in Medical Office Administration typically share a balance of strong interpersonal skills, organizational discipline, and a preference for routine, office-based work. It’s a career path that combines customer service, administration, and healthcare support in one professional role.
- Empathy and Compassion: Medical office staff interact with people who are often stressed, in pain, or anxious about their health. A warm, patient demeanor is essential for putting patients at ease from the moment they walk through the door.
- Detail-Oriented: Handling medical records, scheduling appointments, and processing billing require high precision. Small errors in patient data or insurance coding can impact patient care or financial reimbursement.
- Adaptable Under Pressure: A medical office environment can quickly shift from quiet to fast-paced. Ideal candidates stay calm, composed, and efficient when handling busy phones, unexpected walk-ins, or scheduling hiccups.
- Strong Communication Skills: Staff must communicate clearly and professionally with a wide variety of people—including patients, physicians, nurses, insurance representatives, and colleagues.
Where are classes offered?
Classes are offered across ICT campus locations (including campuses in Georgia, Texas, and Kentucky). Contact the admissions office to confirm availability.
What class schedules are available?
ICT offers both day and evening class options to accommodate different personal schedules and work commitments. They are normally Monday–Thursday, 9 a.m.–1 p.m. or 6 p.m.–10 p.m.
What types of careers can I pursue after graduating?
Graduates are prepared for entry-level administrative positions in various healthcare settings, including:
- Physician and dental practices
- Hospitals
- Urgent care centers
- Outpatient clinics
- Diagnostic centers
- Medical billing and insurance offices
What skills will I learn in the program?
Key areas of focus include:
- Electronic Health Records (EHR) management
- Medical billing and coding basics
- Medical terminology, anatomy, and physiology
- HIPAA compliance, medical law, and healthcare ethics
- Patient scheduling, intake, and office workflow management
- Business communications and office software applications
Does the program include hands-on experience?
Yes. The program includes a 135-hour externship where students can apply what they have learned in a healthcare setting and gain real-world experience before graduation.
Which industry certifications can I earn?
The program prepares students to take industry-recognized certification exams, including:
- CMAA (Certified Medical Administrative Assistant)
- MOS (Microsoft Office Specialist – Word & Excel)
- American Heart Association (CPR and First Aid)
- OSHA (Bloodborne Pathogens training)
- BLS (Basic Life Support)
Does ICT offer job placement assistance?
Yes. ICT provides career services to graduates, including résumé help, interview preparation, and job-search assistance. Employment is not guaranteed.
How do I get started?
Frequently Asked Questions
What is the Medical Office Administration program at ICT?
The Medical Office Administration diploma program at the Interactive College of Technology (ICT) prepares students for front-office operations and administrative roles in healthcare settings. The program combines technical software instruction with essential medical administration procedures.
Who is a good fit for this career path?
People who thrive in Medical Office Administration typically share a balance of strong interpersonal skills, organizational discipline, and a preference for routine, office-based work. It’s a career path that combines customer service, administration, and healthcare support in one professional role.
- Empathy and Compassion: Medical office staff interact with people who are often stressed, in pain, or anxious about their health. A warm, patient demeanor is essential for putting patients at ease from the moment they walk through the door.
- Detail-Oriented: Handling medical records, scheduling appointments, and processing billing require high precision. Small errors in patient data or insurance coding can impact patient care or financial reimbursement.
- Adaptable Under Pressure: A medical office environment can quickly shift from quiet to fast-paced. Ideal candidates stay calm, composed, and efficient when handling busy phones, unexpected walk-ins, or scheduling hiccups.
- Strong Communication Skills: Staff must communicate clearly and professionally with a wide variety of people—including patients, physicians, nurses, insurance representatives, and colleagues.
Where are classes offered?
Classes are offered across ICT campus locations (including campuses in Georgia, Texas, and Kentucky). Contact the admissions office to confirm availability.
What class schedules are available?
ICT offers both day and evening class options to accommodate different personal schedules and work commitments. They are normally Monday–Thursday, 9 a.m.–1 p.m. or 6 p.m.–10 p.m.
What types of careers can I pursue after graduating?
Graduates are prepared for entry-level administrative positions in various healthcare settings, including:
- Physician and dental practices
- Hospitals
- Urgent care centers
- Outpatient clinics
- Diagnostic centers
- Medical billing and insurance offices
What skills will I learn in the program?
Key areas of focus include:
- Electronic Health Records (EHR) management
- Medical billing and coding basics
- Medical terminology, anatomy, and physiology
- HIPAA compliance, medical law, and healthcare ethics
- Patient scheduling, intake, and office workflow management
- Business communications and office software applications
Does the program include hands-on experience?
Yes. The program includes a 135-hour externship where students can apply what they have learned in a healthcare setting and gain real-world experience before graduation.
Which industry certifications can I earn?
The program prepares students to take industry-recognized certification exams, including:
- CMAA (Certified Medical Administrative Assistant)
- MOS (Microsoft Office Specialist – Word & Excel)
- American Heart Association (CPR and First Aid)
- OSHA (Bloodborne Pathogens training)
- BLS (Basic Life Support)
Does ICT offer job placement assistance?
Yes. ICT provides career services to graduates, including résumé help, interview preparation, and job-search assistance. Employment is not guaranteed.
How do I get started?
Schedule an appointment with an ICT admissions representative. They will walk you through the application and enrollment process and answer any questions you may have.
Is financial aid available?
Financial aid, federal loans, and grants are available to those who qualify. ICT’s financial aid department assists prospective students through the FAFSA process and explores available funding options, VA benefits, or flexible payment plans.