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The Medical Office Administration diploma program at the Interactive College of Technology (ICT) prepares students for front-office operations and administrative roles in healthcare settings. The program combines technical software instruction with essential medical administration procedures.

People who thrive in Medical Office Administration typically share a balance of strong interpersonal skills, organizational discipline, and a preference for routine, office-based work. It’s a career path that combines customer service, administration, and healthcare support in one professional role.

• Empathy and Compassion: Medical office staff interact with people who are often stressed, in pain, or anxious about their health. A warm, patient demeanor is essential for putting patients at ease from the moment they walk through the door.
• Detail-Oriented: Handling medical records, scheduling appointments, and processing billing require high precision. Small errors in patient data or insurance coding can impact patient care or financial reimbursement.
• Adaptable Under Pressure: A medical office environment can quickly shift from quiet to fast-paced. Ideal candidates stay calm, composed, and efficient when handling busy phones, unexpected walk-ins, or scheduling hiccups.
• Strong Communication Skills: Staff must communicate clearly and professionally with a wide variety of people—including patients, physicians, nurses, insurance representatives, and colleagues.

Classes are offered across ICT campus locations (including campuses in Georgia, Texas, and Kentucky). Contact the admissions office to confirm availability.

ICT offers both day and evening class options to accommodate different personal schedules and work commitments. They are normally Monday–Thursday, 9 a.m.–1 p.m. or 6 p.m.–10 p.m.

Graduates are prepared for entry-level administrative positions in various healthcare settings, including:

• Physician and dental practices
• Bệnh viện
• Urgent care centers
• Outpatient clinics
• Diagnostic centers
• Medical billing and insurance offices

Key areas of focus include:

• Electronic Health Records (EHR) management
• Medical billing and coding basics
• Medical terminology, anatomy, and physiology
• HIPAA compliance, medical law, and healthcare ethics
• Patient scheduling, intake, and office workflow management
• Business communications and office software applications

Yes. The program includes a 135-hour externship where students can apply what they have learned in a healthcare setting and gain real-world experience before graduation.

The program prepares students to take industry-recognized certification exams, including:

• CMAA (Certified Medical Administrative Assistant)
• MOS (Microsoft Office Specialist – Word & Excel)
• American Heart Association (CPR and First Aid)
• OSHA (Bloodborne Pathogens training)
• BLS (Basic Life Support)

Yes. ICT provides career services to graduates, including résumé help, interview preparation, and job-search assistance. Employment is not guaranteed.

Schedule an appointment with an ICT admissions representative. They will walk you through the application and enrollment process and answer any questions you may have.

Financial aid, federal loans, and grants are available to those who qualify. ICT’s financial aid department assists prospective students through the FAFSA process and explores available funding options, VA benefits, or flexible payment plans.