Student Handbook Catalog 26-27 – HTML Version

STUDENT HANDBOOK 2026 – 2027 INTERACTIVE LEARNING SYSTEMS, INC. subscribes to a policy of compliance with Title VI of the Civil Rights Act of 1964, to Title IX of the Educational Amendments of 1972 and 2020 Regulations, to the Age Discrimination Act of 1975, and Section 504 of the Rehabilitation Act of 1973. These regulations specifically prohibit any form of discrimination based on age, sex, race, color, creed, national origin, or handicap. These regulations further stipulate that the workplace or institution must be free of any form of racial or sexual harassment. Any questions regarding these policies should be directed to the Personnel Administrator of INTERACTIVE LEARNING SYSTEMS, INC., 5303 New Peachtree Road, Chamblee, Georgia 30341. Telephone (770) 216-2960. Copyright 2015 by INTERACTIVE LEARNING SYSTEMS, INC. (This replaces all other versions.) ALL RIGHTS RESERVED. No part of this manual may be reproduced in any form or in any means, electronic or mechanical, including photocopying, recording, or by any information storage and retrieval system, without permission in writing from the publisher. Inquiries should be addressed to: Office of the President INTERACTIVE LEARNING SYSTEMS, INC. 5303 New Peachtree Road Chamblee, Georgia 30341 Revised January 2026

د ټیکنالوژۍ متقابل کالج

Office of the Chief Executive Officer

Congratulations! 1

Your decision to attend our institution is an important step in advancing your career – – a step that can initiate major changes in your life and have a significant impact on your professional growth. We are dedicated to helping you in every reasonable means possible, but success and graduation primarily depend upon you. Today, as you begin your studies, you are anxious, excited, and perhaps a bit scared, but your education is very important. If it continues to remain of significant importance, you will most likely be successful. You are making a commitment of time, energy, and money. Time is the most important of these commodities. Self-paced instruction, which is provided in many of our programs, requires strong self-discipline. STAY FOCUSED ON YOUR GOAL. Our team members are committed to your progress and success. Thank you for placing your trust in us. Let’s make the partnership result in graduation! Sincerely, Elmer R. Smith, Chief Executive Officer

An Opportunity to Meet Employer Expectations

Interactive College of Technology campuses offer you an exceptional opportunity to prepare yourself through a unique educational experience, and to meet the demands and expectations of potential employers in the business and technology community. 2 The policies and procedures outlined in your Student Handbook are designed to permit you to receive maximum benefit from your training. It is your responsibility to read your handbook and become familiar with all policies. Keep your handbook with you and always refer to it when you have questions about policies or procedures.

Institution Vision Statement

We are an educational organization that combines superior accredited programs of study with a nurturing environment that creates a better chance for success for every one of our students.

Employee / Team-Member Creed

As a team member, I pledge to do everything possible consistent with all institutional policy and regulatory requirements, to help ensure the fulfillment of the Institution’s Mission, Purpose, and Vision Statement. I will take the initiative to ensure each student receives superior service in a nurturing and caring manner. I know that our institution’s survival depends on how I and our team consistently perform the above. I will be proactive in seeking solutions to better serve our students and graduates, regardless of age, race, religion, color, national origin, physical challenge, sexual orientation, or socioeconomic background. I understand my position and performance impact how the total institution performs and is perceived.

بیانیه ماموریت

The Institution provides training and certification opportunities for in-demand occupations that lead to well-paying positions. Our goal is to educate and train success-driven men and women so they are able to find, obtain, and keep better jobs, attain a better life, and be productive citizens of the world. Our values include INGENUITY, PERFORMANCE, NURTURING, HONESTY, SUCCESS, AND TENACITY. The above mission is implemented through the following objectives:

• د استخدام پروسې ګمارلو لپاره چې حقیقي او مستقیم وي، او کوم چې هر زده کونکی په انفرادي ډول ارزوي، د برنامه سم انتخاب ترلاسه کوي، او د بریالیتوب ترلاسه کولو لپاره اړین لارښود او ملاتړ وړاندې کوي؛
• د لوړ ارزښت وړاندیز چمتو کول، شخصي پانګه اچونه هڅول، او د زده کونکو غیر ضروري پور هڅول؛
• to employ qualified professional and support personnel who understand and embrace the premise that the Institution’s reason for being is the student; always being willing and available to engage in the extra steps and nurturing that are appropriate for each student;
• to maintain an organizational model that is responsive to change for all stake-holders, including the communities we serve, while adhering to the highest standards of ethics and integrity;
• د تعلیمي پروګرامونو وړاندیز کول چې اړونده او اوسني وي، د ښه تعلیم او سوداګرۍ اصولو پراساس؛ او کوم چې زده کونکي ته وړتیا ورکوي چې ښه ژوند ترلاسه کړي پداسې حال کې چې د ټولو اړونده صنعت پیژندل شوي تصدیقونو په اړه د لوړې بریا کچه ترلاسه کوي؛
• د عمومي زده کړې اړین اجزاو وړاندې کول چې د بریالیتوب لاسته راوړلو لپاره د زده کونکي وړتیا بشپړوي او پراخوي، د لارښوونې رسولو ډیری سیسټمونو او ټولې موجودې ټیکنالوژۍ کارول؛
• د فراغت، دندې یا لوړو زده کړو ته ځای ورکول، د زده کونکو لوړه سلنه نوم لیکنه؛ او
• to achieve reasonable business objectives and investment returns while fully implementing the total mission. 3

Interactive College of Technology – Problem-Solving Strategy

We are dedicated to the successful completion of your course of study. Our dedication is directed toward helping you develop the technical skills, knowledge, experience, and even human relations skills necessary to meet employer expectations. The major emphasis is to enable you to become self-reliant and professionally disciplined in acquiring knowledge and developing your ability to solve problems. Do you ever wonder…Whom do I ask? Where do I go? What do I do? What happens if? How does it work? It’s not unusual to wonder these things about a hundred times about a number of different situations while you are here. 4 Although this handbook is designed to answer such questions, sometimes you will just need to discuss your questions with your instructor/faculty advisor or another staff member and allow him/her to assist in solving your problems. We do not expect you to have all the answers; we do, however, expect you to ask questions and seek assistance when in doubt. During your training process as you develop your skills, you should feel free to seek assistance in solving certain problems. We always try to make ourselves available in an effort to lessen frustrations and help you resolve any problems you may experience. The following list is designed as a quick reference to tell you what you do and who you see in many of the most common situations you will encounter during your attendance. Please keep this chart handy and allow us to help before you become frustrated or in doubt. Most problems you will encounter can be easily resolved by talking with your instructor. However, the following information will be helpful in directing you to the appropriate person in specific situations. Prior to enrolling or anytime thereafter, you can and should visit the college’s website (www.ict.edu) for pertinent information regarding the institution and its programs, along with institutional outcomes.

Who to Contact…

Admissions Representative

• To get started in classes
• To change your scheduled Start Date
• To refer a friend for training

Registrar/Receptionist

• To apply for graduation from the Campus
• To request an academic transcript

Instructor/Faculty Advisor/Student Retention Specialists

• To obtain daily workslip (if applicable)
• To get books and materials
• To discuss problems with a particular class
• To discuss class schedule – schedule changes
• Taking too long to finish a course/unsatisfactory achievement
• Grade assignment, failing grade or “I” grade
• Academic probation, repeating courses, insufficient point average
• Unsatisfactory attendance, rescheduling missed classes
• To discuss personal problems or issues affecting your academic progress and student retention
• To re-register for next semester – schedule planning and course selection 5

Financial Planner – Business Office

• Student loans, grants, or College Work Study Program
• Veteran information, WIA, VRRAP
• To discuss tuition payments or arrangements for payment of fees and tuition
• To re-register for next semester (after completing class schedule)
• Exit Interview prior to graduation or withdrawal. ALL STUDENTS ARE REQUIRED TO COMPLETE THIS PROCESS.

Academic Coordinator/Campus Director

• To transfer to another campus
• To change your course of study
• To discuss instructor or classroom problems or express a grievance
• To attend a second orientation
• Policy questions – academic
• To seek assistance in solving problems – childcare, transportation, drug or alcohol abuse
• Career Guidance – area of study
• Formal semester academic review
• Change of major
• Handling a grievance

Employment Assistance Coordinator

• To discuss part-time work while in training
• To receive employment assistance packet
• To register for Career Development Course and Externship Orientation
• For Assistance in job searching, upon completion of studies (process should begin thirty to sixty days prior to graduation)
• To discuss job market situation

Externship Coordinator

• Preparation, requirements, expectations, and assignment

My Assigned Academic Advisor/Student Retention Specialist:

Name Time Available for 6 Student Conferences Phone Number

CONTACT	NAME	LOCATION
Receptionist/Registrar
Academic Coordinator/Dean
Employment Assistance Coordinator
Financial Planner – Business Office
Campus Director

Academic Advisor/Student Retention Specialist

The Institution maintains a low ratio of students to instructors. You will have a unique opportunity to work with your instructors on a more personal, individual basis than in most colleges. You will be assigned an academic advisor or student retention specialist. In order to get the most out of your training, consider your advisor to be your partner. In a partnership, both partners must work together in order to accomplish a common goal. You and your advisor share a common goal: to see that you graduate on time with excellent job skills, and to ultimately secure better, more personally and financially rewarding employment. Your advisor will pay close attention to your academic participation and your rate of performance. If you ever need to miss class, you should notify your advisor as soon as possible. If academic performance begins to decline, your advisor will work with you to help improve and strengthen areas of weakness. A successful partnership is based on mutual trust, cooperation, commitment, and open communication. Just remember, our commitment to deliver the best training program possible will be only as strong and successful as your commitment to yourself and your own future. Learning requires work on your part. The instructor is available to assist when you have utilized the PROBLEM-SOLVING STRATEGY as outlined below. We subscribe to this strategy in order that you are afforded the maximum learning opportunity. This strategy enables our instructors to provide a high level of personalized instruction and act in a problem-solving role. Rather than doing the work for you, we ask that you follow the prescribed procedure. Our faculty are vested in student participation and success. Data is reported each month for all classes and all instructors. Faculty share information through our student management system. As part of the student retention strategy, which was discussed at orientation, you may expect a call from your instructor and advisor if your academic participation and progress begin to decline. Additionally, you may be suspended from class and required to MEET with your advisor/student retention specialist if progress is not improving. 7

Instructional Methodologies – Program Composition

The Institution utilizes different program delivery systems, including self-paced computer-based learning models, lecture, and supervised and unsupervised laboratory work. Some programs are also delivered using a Hybrid method of delivery, where a portion of the class work is completed on campus and a portion online. Some classes will be offered in a totally virtual format, on a synchronous basis. We strongly encourage on-campus attendance. Your camera must always be on while studying virtually — as is the instructor’s. Regardless of the delivery systems, we view your success as a partnership between you, your instructor, and program director. Successful students follow their course syllabus and stay on track to complete all academic work on time.

Self-Paced Learning (Computer-Based Courses)

Interactive College of Technology was among the first institutions in the world to employ this instructional system that has stood the test of time since 1982. There are distinct learning advantages, particularly for the adult learner. Learning is achieved by doing – with an advisory instructor who is personally responsible for guiding and directing you to your end goal. Outlined below are several important concepts: Advantages of Self-Paced Instruction

1. If you are forced to miss a scheduled class, you can pick up right where you left off when you return. You are not forced to skip important material just to keep up with the rest of the class. (All missed hours should be rescheduled.) SEE YOUR FACULTY ADVISOR.
2. Even the best student may need extra time to understand a particular idea or develop a certain skill. You are a unique human being, and you learn different things at different rates.
3. With self-paced instruction, you move ahead based on your understanding, not just to keep up with the class. Just as important, you do not have to wait for other students to catch up; when you master a certain topic quickly, you can move on as soon as you are ready.

You are afforded unlimited additional time to complete or master each course – but at the end of the semester (15 weeks), you are expected to have finished all courses for which you registered or attempted, and taken any required certification examinations.

Lecture Courses

You will be given a syllabus that lays out all course requirements on a session-by-session basis. Be on time, be prepared, and be responsible. Classes begin on time, and the instructor may deny class admittance if so desired. Arriving late is disrespectful to the instructors and fellow students. Being absent from class does not negate your responsibility to complete the required academic work. Instructors are not required to permit any make-up work. 8

Laboratory Activities

Each program contains a certain amount of specific laboratory work, some of which may be a part of scheduled class time, and some of which may not be. All laboratory assignments must be submitted on-time to avoid a grade reduction.

Hybrid Courses

Online learning has become a very real part of the adult learning process. Some of your courses may be delivered using a hybrid method. Hybrid means a combination of both “in-class instructor led” and online assignments. Online may be either synchronous (in real time with your instructor) or asynchronous (on your own). For these courses, you will be assigned a unique user I.D. and password to allow you access to the courses. Your instructor is able to monitor your progress in your online courses on a daily basis. Your instructor can also communicate with you online. You will be required to participate in the online classroom in order to fulfill course requirements. Your Department Chair, Program Coordinator, Advisor, or Instructor will notify you of which courses are taught in a hybrid method. Some online courses can be completed from home; others will only be offered in the computer lab. See one of the above mentioned team members for more information.

Virtual Instruction

Some classes will be offered in a synchronous virtual format. This means there is a fixed class time with the instructor. Both the student and instructor must always have their camera on. These classes are recorded and may also be reviewed again later. Academic managers routinely log in and observe the virtual classes. In order for students to receive credit, they must actively participate and engage. Simply logging in is not considered participation.

Importance of Academic Participation and Pursuit

Technical skills are best developed through diligent practice. The skills you will develop can ONLY be learned and improved through regular, daily practice sessions. For this reason, all students are required to attend classes as scheduled. This is necessary in order for you to successfully achieve the educational goals you have set.

Attendance Policy

All Georgia and Kentucky Occupational Students – All VESL Students 9

The institution does not have a prescribed attendance policy. Instructors may establish policies that ensure the appropriate grade is earned. Students should attend all classes as scheduled and complete the required courses each semester. Students must complete credits for which they are registered each semester, or additional charges may be incurred. The faculty advisor may recommend dismissal whenever it is determined that the student is not attending satisfactorily to meet academic standards and graduation requirements. The faculty member will monitor class participation. The institution verifies initial attendance in all courses. There is no formal make-up policy for absences. Instructors are not required to permit make-up work under any circumstances. However, the institution encourages faculty to work with students to afford them every reasonable opportunity to complete the course. Laboratory assignments must be submitted on the due date to receive academic credit. Instructors will provide a syllabus at the beginning of each course, which will outline the course and grading requirements. The institution reserves the right to suspend or otherwise penalize any student who is not demonstrating an academic pattern that is likely to lead to satisfactorily meeting all relevant academic requirements.

All Texas Occupational Students (Diploma and Degree) – All VESL Students

The institution is an accredited institution approved for participation in Title IV student aid programs and operates under the TWC guidelines for institutions not required to take attendance. In the TWC regulated programs (Occupational Diploma), after the student completes registration, census is taken during the first week of the semester, after thirty days, and at midpoint of the program. In all other programs, census is taken during the first seven days of the semester payment period. Census must be achieved in each course. VESL student registration and class attendance is confirmed through taking a census after week one of each course. Census determination is based upon participation in an academic related activity as documented by the Institution. Instructors have the right to establish course completion requirements as outlined in the course syllabus. If the student is not performing at an academic level that is likely to result in student success, the instructor may require additional activities to a successful course outcome, such as help sessions, additional class work, etc. Successful completion of a course(s) will serve to verify the student was engaged in an academic related activity throughout the semester or term. If a student fails to satisfactorily complete any courses, the Institution will review the student’s academic progress record to determine the cessation point of academic pursuit. Students must complete at least sixty percent (60%) of the enrollment period to earn all the Title IV Aid awarded. Participation of more than fifty percent (50%), but less than sixty percent (60%) of the semester/term will result in a proration of aid awarded. 10 When a student fails to achieve census, and is dropped from the Institution, he/she may not be readmitted until the beginning of a new semester or a total lapse of fifteen (15) weeks from entry point.

Grading Period

The Institution operates on the academic calendar of semester hours with two semesters each academic year. Grading periods consist of fifteen (15) weeks. It is at the end of each grading period and at the mid-point of your maximum timeframe that academic progress is formally evaluated. (See SATISFACTORY ACADEMIC PROGRESS.) Texas students’ grading periods are eight (8) weeks each.

Grading System

Grades are one formal measure of a student's progress and ability to perform certain tasks and meet employer requirements in the field of study. Students are awarded a performance rating for each class for which they register. This rating is expressed on a four-point scale. Computerized courses include both a subjective and course-specific evaluation. The grading scale is defined as follows:

Grade	Definition	Grade	Definition
4	Outstanding	I	Incomplete
3	Above Average	P	Proficiency (Test)
2	Average	ه	Pass
1	Below Average	NP	No Pass
0	Failing	T	Transfer
W	Official Withdrawal Passing/Without Penalty	R	Repeat
		IP	In Progress

Georgia and Kentucky

A grade of “W” can only be received by officially withdrawing from the institution prior to completing sixty percent (60%) of the term. Students may not withdraw from individual courses after attending the course. Students who achieve or schedule a minimum of seventy percent (70%) of the hours in a computerized course will be assigned a final grade with all missed work counting as zero ("0"). Incomplete (I) grades may only be assigned upon completion of fifty percent (50%) of course content with mitigating circumstances present and prior approval of the Director of Education/Academic Coordinator. It must be converted to a formal grade within thirty (30) days after completion of the semester. If the Incomplete is not removed by the prescribed time frame, it will be converted to a failing grade “0.0”. Grades may only be changed by a formal challenge from the student and upon approval of the Director of Education/Dean of the College. All grades become final upon the expiration of the next semester period. 11

ټیکساس

A grade of “W” can only be received by officially withdrawing from the Institution prior to completing seventy-five percent (75%) of the semester/term. Students may not withdraw from individual courses after attending the course or submitting academic related coursework. Incomplete (I) grades may only be assigned upon completion of seventy-five percent (75%) of the course or the enrollment period. If the Incomplete is not removed by the prescribed timeframe, it will be converted to a failing grade. The student will have a period of time equivalent to the period of non-attendance in the program. Grades may only be changed by a formal challenge from the student and upon approval of the Education Director. All grades become final upon the expiration of the next semester period. Courses in which a student receives “W” will still count toward total program hours.

Quality Point Average

You must achieve a 2.0 QPA (and a minimum grade of 2.0 in all core courses) to meet graduation requirements. Your QPA is a weighted cumulative average based on the number of quality points earned in each individual course, and the number of credit hours contained in these courses. For example, a four-credit hour course would carry twice as much weight as a two-credit hour course when calculating a QPA. Although you will be assigned either a passing or failing grade for each course, your academic transcript will also reflect your quality point average. If you do not have the minimum cumulative QPA at the end of each grading period, you will be placed on academic probation for the following grading period. You must bring your QPA up to the minimum in the next grading period, or you will be subject to dismissal from Interactive College of Technology.

Satisfactory Academic Progress

Quantitative and Qualitative Standards

The institution operates on a standard term calendar of two fifteen-week semesters per academic year. A full-time student should complete a minimum of twenty-four (24) semester credits in thirty weeks of instruction. All courses begin the first week of the term and end the last week. The maximum time frame for completion and eligibility for Title IV student assistance is one hundred fifty percent (150%) of the program length (total credits required). Once it is determined a student cannot mathematically complete the program of study by the 150% time frame, Title IV student aid eligibility ceases. Students who reach the one hundred fifty percent limit may be permitted to continue (by taking individual courses with no student aid) with special permission from the Academic Dean. In order to remain in good standing, students must at all points, successfully complete at least two-thirds of the credits for which he/she is registered each semester. There are times when a student must pass all courses in a term to raise the overall grade point average and remain on track to graduate within the maximum timeframes allowed. Courses for which transfer or proficiency credit has been granted are counted as credits attempted and credits earned. Courses for which a withdrawal without penalty “W” has occurred are not included in the overall credits attempted or earned when calculating SAP.

ACADEMIC ACHIEVEMENT CHART
CREDITS ATTEMPTED	MINIMUM EARNED CREDITS	MINIMUM OVERALL GRADE POINT AVERAGE
12	6	1.6
18	9	1.8
24	12	2.0
30	18	2.0
36	24	2.0
42	28	2.0
48	32	2.0
54	36	2.0
60	40	2.0
66	44	2.0
72	48	2.0
78	52	2.0
84	56	2.0
90	60	2.0
96	64	2.0
100	68	2.0
104	70	2.0
108	72	2.0

12

Schedule Changes

If a schedule change is necessary, the student must meet with the Faculty Advisor. A schedule change request form is completed, approved by the Academic Coordinator/Director of Education and submitted to the Database Coordinator/Registrar. The schedule change will be effective the subsequent Monday. The schedule change cannot be such that an enrollment status change results.

Program Changes 13

If a student desires a major change, he/she must meet with the assigned Faculty Advisor to discuss the change. Please review the College Catalog for more detailed information regarding a change of major/program. Courses that have been satisfactorily completed in the original program of study that are contained in the new program of study are transferred at full credit. Courses not completed or courses not transferable will be charged at prevailing tuition and fee rates.

ENROLLMENT CANCELLATION POLICIES – Georgia / Kentucky

Tuition paid in advance is fully refundable when the student cancels his/her enrollment prior to registration, if the College cancels a course, program, or materially changes a program start date. The refund is made within thirty (30) days of the planned start date. Any student who enrolls online and has not visited the campus may cancel his/her enrollment during the first three (3) days following either attendance at scheduled orientation or following a tour of the campus and receive a full refund. Refunds are made within thirty (30) days of notification or thirty (30) days from the date of determination he/she did not register as scheduled. If tuition and fees are paid in advance of the start date of classes and he/she does not begin classes or withdraws on the first day of classes, the College will retain no more than $100 of the tuition and fees.

Refunds, when due, are made without requiring a request from the student.

Withdrawal

Official Withdrawal Date

The official withdrawal date is the date the student notifies the Business Office of the intent to withdraw, unless academic activity subsequently occurs. This date is used to determine all tuition charges and/or refunds and all R2T4 amounts earned and unearned. Notification may be made by phone, fax, or in person, however, this is the only office authorized to receive and process official withdrawals. Students who officially withdraw prior to attending sixty percent of the semester or intersession will lose a portion of any Title IV financial aid funds awarded for the enrollment period. At the time of official withdrawal, all calculations will be completed based on the number of calendar days in the enrollment period. Refunds to the U.S. Department of Education will be determined and all balances due must be paid or satisfactory arrangements made with the business office.

Unofficial Withdrawal (Georgia and Kentucky Students)

In the absence of formal notification of withdrawal, unofficial withdrawal occurs as follows: Fifteen days after the end of the enrollment period. Students who have not registered for the subsequent term or who have not otherwise requested a leave of absence, will be considered unofficial withdrawals. Students who have earned a passing grade in one or more courses will be considered as having completed the term. The LDAA is the final date of the term. The withdrawal date will be the date the institution determines the student did not register for the subsequent term (not to exceed thirty days). If a student fails all courses in the term, the institution will determine the student’s last date of participation in an academic related activity by reviewing the relevant instructor’s academic progress records through the semester or term mid-point and refund the unearned Title IV Aid. All charges will be calculated using the appropriate withdrawal date and tuition refund policy. Refunds are consummated within thirty days of the date of determination of withdrawal. If the relevant date is between fifty and sixty percent of the term, the unearned portion of the aid will be refunded and full tuition charges are due. The student will be notified of any balance due. If a student must repay Title IV funds, notification will be made within forty-five (45) days. 14 If a student receives less Federal Student Aid than the amount earned, the institution will calculate a disbursement of the earned aid that was not received. This is called a post-withdrawal disbursement. Additionally, there may be instances when a student is eligible for a post-withdrawal disbursement. For example, if a student initially used personal resources to fund tuition and fees, but he/she subsequently completed the FAFSA and was eligible for a PELL grant. If withdrawal occurred prior to disbursement of the funds, a student may be eligible for a post-withdrawal disbursement. Refund Allocation (if applicable): 1) Unsubsidized Direct Loans, 2) Subsidized Direct Loans, 3) Direct Plus Loans, 4) Federal Pell Grants, 5) FSEOG, 6) Private Loan, 7) Student, and 8) Institutional Aid. Title IV aid is awarded at enrollment but earned and retained only by those students who remain enrolled. If a student withdraws before completing at least sixty percent of the term, a portion of the awarded aid must be refunded. In most all cases, the student will be “personally” responsible for larger amounts due than would occur if the term had been completed. In addition, the student may be required to repay the U.S. Department of Education. Failure to do so if required, or make arrangements, could make the student ineligible for any further grants or loans permanently.

Unofficial Withdrawal (Texas)

In the absence of formal notification of withdrawal, unofficial withdrawal occurs as follows: Occupational students will be withdrawn if they fail to meet the required census points within fifteen (15) days after the review to determine positive evidence of pursuit of the academic related activities. In the case of the VESL Program, fifteen (15) days after the end of the enrollment period, students who have not registered for the subsequent term or who have not otherwise requested a leave of absence, will be considered unofficial withdrawals. The withdrawal date will be the date the institution determines the student did not register for the subsequent term (not to exceed thirty days). If a student fails all courses in the term, the institution will determine the student’s last date of participation in an academic related activity by reviewing the relevant instructor’s academic progress records through the semester or term mid-point and refund the unearned Title IV Aid. All charges will be calculated using the appropriate withdrawal date and tuition refund policy. Refunds are consummated within 45 days of the date of determination of withdrawal. If the relevant date is between fifty and sixty percent of the term, the unearned portion of the aid will be refunded. The student will be notified of any balance due. If a student must repay Title IV funds, notification will be made within forty-five (45) days. If a student receives less Federal Student Aid than the amount earned, the institution will calculate a disbursement of the earned aid that was not received. This is called post-withdrawal disbursement. 15 For example, if a student initially used personal resources to fund tuition and fees, but he/she subsequently completed the FAFSA and was eligible for a PELL grant. If withdrawal occurred prior to disbursement of the funds, a student may be eligible for a post-withdrawal disbursement.

Tuition Refund Policy (Georgia Business / Computer Degree Division) and Kentucky (Excluding Hvac-Residential)

Tuition refunds are made within thirty (30) days provided official notification is given. Otherwise, refunds will be made within thirty (30) days from the date the institution determines the student to be withdrawn.

Official Withdrawal

Students who complete the Official Withdrawal Process (which requires student’s direct contact with the Business Office) will have their charges and refunds determined using the last date of academic activity based on the formula described below. In the absence of Official Withdrawal, charges will be assessed by using the semester mid-point, or the last date of academic activity, whichever is later according to the formula outlined as follows:

• During the first ten percent (10%) of the semester or shorter period of enrollment (intersession or minimester), the institution shall refund ninety percent (90%) of the tuition.
• After ten percent (10%) of the semester, or shorter period of enrollment (intersession or minimester), but during the first twenty-five (25%), the institution shall refund fifty percent (50%) of the tuition.
• After twenty-five percent (25%), or shorter period of enrollment (intersession or minimester), but during the first fifty percent (50%), the institution shall refund twenty-five (25%) of the tuition.
• After fifty percent (50%) of the semester, or shorter period of enrollment (intersession or minimester), there is no refund.

Refund Allocation (if applicable): 1) Institutional Aid, 2) Federal Loan, 3) Pell, 4) SEOG, 5) Private Loan, and 6) Student 16 Title IV aid is awarded at enrollment but earned and retained only by those students who remain enrolled. If a student withdraws before completing at least sixty percent of the term, a portion of the awarded aid must be refunded. In most all cases, the student will be “personally” responsible for larger amounts due than would occur if the term had been completed. In addition, the student may be required to repay the U.S. Department of Education. Failure to do so if required, or make arrangements, could make the student ineligible for any further grants or loans permanently. For the HVAC program, the above percentages apply to the program rather than the semester. Books, materials, and tools are issued as courses are taken. Estimated charges are assessed at the beginning of the enrollment period but are adjusted to actual cost at withdrawal or graduation. Students may purchase textbooks and materials at the place of their choosing. A wide number of the courses require the passing of certification examinations. The initial examination vouchers are included in the textbook and material estimate of charges. Some examinations include a free re-take, while others do not. Check with your Academic Advisor. When an additional voucher is required to be purchased, the student must make advance payment or arrange with the financial planning office. Once approved, the voucher may be ordered. Note: In certain courses, used textbooks may be available, but the student must purchase the online access code through the College. This online code is not otherwise available.

Tuition Refund Policy for The Vesl Program

Tuition refunds are made within thirty (30) days, provided official notification is given. Otherwise, refunds will be made within thirty (30) days from the date the school determines the student to be withdrawn. Tuition charges are assessed based on the OFFICIAL WITHDRAWAL DATE. In the absence of an OFFICIAL WITHDRAWAL, charges are assessed by using the semester MID-POINT or the last date of academic activity, whichever is later, according to the formula outlined as follows:

• During the first ten percent (10%) of the semester, the institution shall refund ninety percent (90%) of the tuition.
• After ten percent (10%) of the semester, but during the first twenty-five (25%), the institution shall refund fifty percent (50%) of the tuition.
• After twenty-five percent (25%), but during the first fifty percent (50%), the institution shall refund twenty-five (25%) of the tuition.
• After fifty percent (50%) of the semester, there is no refund.

Books, materials, and tools are issued as courses are taken. Estimated charges are assessed at the beginning of the semester but adjusted to actual cost at withdrawal or graduation. Students may purchase textbooks and materials at the place of their choosing. 17

Refund/Withdrawal and Exit Procedure

When a student decides to withdraw or is ready to graduate, he/she must meet or make direct contact with the Financial Planner or Business Office to complete the exit interview procedure (Official Withdrawal). This procedure will determine any refunds due the student, a lending institution, or return of unearned federal funds and/or balances due as a result of a withdrawal. Students will be provided with relevant information regarding loan repayment obligations. Students must make arrangements to pay any outstanding balances. Students are required to provide their expected permanent address, as well as that of the expected employer and nearest next of kin.

ENROLLMENT CANCELLATION POLICIES – Texas

A full refund (including the application fee) will be made to any student who cancels his/her enrollment within 72 hours (until midnight of the third day, excluding Saturdays, Sundays, and legal holidays) after it is signed. A full refund is also granted if the applicant is not accepted, the course or program is discontinued, and the applicant is unable to complete the program, or the enrollment is the result of misrepresentation in advertising, promotional materials, or misrepresentation by institutional representatives, or if a class start date is materially changed. If a student enrolls online and has not visited the campus, he/she may cancel the enrollment during the first three days on campus. Students who do not begin classes will incur no tuition charges. Refunds, when due, are made within forty-five (45) days of the effective date of termination/cancellation, without requiring a request from the student.

Tuition Refund Policy for The Texas Occupational Diploma Programs

Tuition refunds will be made within forty-five days provided notification was given. Otherwise, refunds will be made forty-five days from the date the school determines the student to be withdrawn. REFUNDS ARE BASED ON THE LAST DATE OF RECORDED ACADEMIC PARTICIPATION according to the formula below. ABSENCES ARE CONSIDERED HOURS ACCUMULATED AND ARE NOT REFUNDABLE. Charges are based on the enrollment period (semester) through the last date of academic participation. Tuition is charged per program of study. During the first seventy-five percent of the program, charges are calculated on a pro-rata basis, plus a one-time $100 Administrative Fee is assessed at withdrawal. If a student withdraws after 75% of the program for reasons other than academically related, the student may request a grade of “I” incomplete and return within 12 months and attempt to complete the courses for which he/she has been charged (without the payment of additional fees). The incomplete grades must be resolved prior to entering a new semester. The allotted time for completion will be limited to the period of non-attendance. 18

Texas Workforce Commission Refund Policy:

1. The student is not required to pay tuition during the first week of the program.
2. Refund computations will be based on scheduled course time of classes through the last documented day of an academically related activity. Leaves of absence, suspensions, and school holidays will not be counted as part of the scheduled classes.
3. Effective date of termination for refund purposes will be the earliest of the following:

a) date of termination, if the student is terminated by the school; b) date of receipt of written notice from the student; or c) when the student’s participation in an academically related activity cannot be documented.

1. If tuition and fees are collected in advance of entrance, and if after expiration of the 72-hour cancellation privilege the student does not enter school, not more than $100 in nonrefundable administrative fees shall be retained by the school for the entire program or distance education course.
2. If a student enters a distance education program and withdraws or is otherwise terminated, the school retains not more than $100 in nonrefundable administrative fees for the entire program. The minimum refund of the remaining tuition and fees will be the pro rata portion of tuition, fees, and other charges that the number of hours remaining in the portion of the course or program for which the student has been charged, except that a student may not collect a refund if the student has completed 75 percent or more of the total number of hours in the portion of the program for which the student has been charged on the effective date of termination.
3. A student who withdraws for a reason unrelated to the student’s academic status after the 75 percent completion mark and requests a grade at the time of withdrawal shall be given a grade of “Incomplete” and permitted to re-enroll in the course or program during the 12-month period following the date the student withdrew without payment of additional tuition for that portion of the course or program. Courses must be completed within the time frame of the period not previously attended.
4. A full refund of all tuition and fees is due and refundable in each of the following cases:

a) An enrollee is not accepted by the school, b) If the course of instruction is discontinued by the school and this prevents the student from completing the course, or c) If the student’s enrollment was procured as a result of any misrepresentations by the owner or representatives of the school. 19 A full or partial refund may also be due in other circumstances of program deficiencies or violations of requirements for career schools and colleges.

Texas Workforce Commission Refund Policy for Students Called to Active Military Service:

A student of the school or college who withdraws from the school or college as a result of the student being called to active duty in a military service of the United States or the Texas National Guard may elect one of the following options for each program in which the student is enrolled:

1. If tuition and fees are collected in advance of the withdrawal, a pro rata refund of any tuition, fees, or other charges paid by the student for the program and a cancellation of any unpaid tuition, fees, or other charges owed by the student for the portion of the program the student does not complete following withdrawal;
2. A grade of incomplete with the designation "withdrawn-military" for the courses in the program, other than courses for which the student has previously received a grade on the student's transcript, and the right to re-enroll in the program, or a substantially equivalent program if that program is no longer available, not later than the first anniversary of the date the student is discharged from active military duty without payment of additional tuition, fees, or other charges for the program other than any previously unpaid balance of the original tuition, fees, and charges for books for the program; or
3. The assignment of an appropriate final grade or credit for the courses in the program, but only if the instructor or instructors of the program determine that the student has:

a) satisfactorily completed at least 90 percent of the required coursework for the program; and b) demonstrated sufficient mastery of the program material to receive credit for completing the program.

Texas Institutional Refund Policy – Applies to VESL and Associate of Science Degree Programs

For each semester, the following refund policy will apply: 20

• During the first ten percent (10%) of the semester, the institution shall refund ninety percent (90%) of the tuition.
• After ten percent (10%) of the semester, but during the first twenty-five (25%), the institution shall refund fifty percent (50%) of the tuition.
• After twenty-five percent (25%), but during the first fifty percent (50%), the institution shall refund twenty-five (25%) of the tuition.
• After fifty percent (50%) of the semester, there is no refund.
• VESL Students who fail to complete two consecutive semesters during the first academic year are assessed a withdrawal fee of $100. Fee may be waived if withdrawal is caused by documented extenuating circumstances.

Books, fees, and certification examinations (where applicable) are charged separately for each course taken or repeated. These are provided at registration. There is no refund or adjustment after registration for students taking individual courses.

Textbooks/Materials/Software

Textbooks, materials, and fees are charged separately. After assessing initial fees for materials issued at enrollment, additional materials are purchased as needed from the bookstore or may be purchased elsewhere. Students must have all materials prior to registering for a specific class. Software/laboratory fees are charged according to the prescribed policy.

Examination Vouchers

An examination voucher is contained in the estimated costs or outlined at enrollment. Most of the voucher vendors program includes one free retake (check with your Department Chairperson). Additional vouchers must be purchased from the Bookstore or Financial Planning Department. In order to receive vouchers, the student must be current with all financial obligations.

Student Re-Entry (After Withdrawal)

If a former student plans to re-enroll or re-enter the College, he/she should contact the admissions manager/re-entry coordinator. An appointment will be arranged to review the student records, which will include the academic transcripts and financial records. If the student withdrew while in Good Standing Academically, re-entry is without conditions, providing the financial record is clear. This includes being current with private and federal loan payments or in good standing. If the withdrawal resulted in financial aid probation or a candidate for dismissal, a detailed appeal must be completed before re-admission may be considered.

Dean’s and President’s List

At the conclusion of each semester, formal recognition of academic achievement is accorded. Students whose semester grade point average is between 3.25 and 3.74 are named to the Dean's List and those whose grade point average is between 3.75 and 4.0 are named to the President's List. The student may have no grade lower than the average. 21

Graduation With Honors

Students completing a formal diploma or degree program may be graduated with honors.

HONOR	MINIMUM GRADE POINT AVERAGE
Cum Laude	3.50
Magna Cum Laude	3.75
Summa Cum Laude	3.95

Student Services – Academic Support

Media Resource Center

The institution maintains Media Resource Centers for students, staff, and faculty. The Media Resource Centers are open and accessible for quiet study and accommodate browsing, studying, reading, research, and computer usage. Each Center has Internet accessibility and printer availability. In consideration of other patrons, any computer programs which have soundtracks, must be used with headphones. Volume should be kept low enough that only the user may hear the soundtrack.

Check with your local campus for hours of availability and checkout procedures.

Printing

Copying services are provided to students on a reasonable basis for class-related work. Ask your instructor/advisor for assistance.

هلال

Each student must complete a 135-hour externship course. The Externship Coordinator will work with each student to find a suitable site that relates to your field of study. Obtaining a quality site is a privilege earned through being a top-quality student and an eager learner. Oftentimes, these sites require an interview, and they select the candidate they feel best suits their work environment. In some cases, they will request a drug-screen or background check. They also reserve the right to terminate the externship without explanation. There is no guarantee of an alternate site when a termination occurs. This decision is handled on a case-by-case basis.

Note: Externships may be days, evenings, or weekends. THERE IS NO EXCEPTION FOR THE EXTERNSHIP REQUIREMENT AND IT MAY NOT BE DONE ON CAMPUS. 22

A student may find their own externship site. However, an agreement must be executed with the college and timesheets/evaluations must be submitted timely. There are only two desirable outcomes to this course: 1) a very good Letter of Recommendation, or 2) a job offer.

استخدامی مرستې

The measure of your success of your educational experience lies in your ability to secure gainful employment in your chosen field of study. The Employment Assistance Coordinators are in constant contact with local businesses and industries to determine job availability for your area of study. Through this process, the Employment Assistance Department develops job opportunities for you as a graduate and assists in pursuing jobs most suitable. If you require part-time work prior to graduation, such job openings are posted on the campus. The process of securing employment is best expedited through your complete cooperation with the Employment Assistance Coordinators. We are totally dedicated to preparing you for the job market; however, you are the one who really must “get” the job. It is vital that you assist them with the job search process, even from the first day of class with excellent assistance, a cooperative attitude, successful completion of your courses, reasonable salary expectations, and a strong desire to succeed. We pledge to make our best effort to secure you the best opportunity possible, but there are no guarantees of either jobs or specific salaries.

Students who plan to utilize the Employment Assistance Department must enroll in the Career Development course and must meet all requirements.

The institution may, at its discretion, withhold Employment Assistance services and withhold issuing the Diploma or Degree, unless all tuition obligations, including loan payments, are current. Students who have been delinquent must make six consecutive, on-time payments to receive the Diploma or Degree.

Student Code of Conduct – Professionalism

You, as a student, are expected to observe basic standards of professional conduct and courtesy while on campus. All students and staff are expected to conduct themselves in an appropriate manner in dealing with fellow students, instructors, and staff members. No profane language or behavior will be tolerated at all. A staff member may ask you to leave the campus at any time. To maintain a safe and sanitary work and learning environment, no food or drink is allowed in classrooms or hallways. Smoking is permitted only in designated areas, if available. 23

Dress Code-Student Attire

The college believes it is preparing our students for the world of work. Therefore, reasonable dress is required at all times. Inappropriate Attire – torn, tethered, or frayed jeans; sweat or running suits; t-shirts; sandals; bare feet; hats; tight-fitting or revealing clothing. Appropriate Attire – dress in a manner that is presentable to a prospective employer. Specific academic programs may require the wearing of scrubs on certain days, and certain courses/instructors may have professional day periodically. Should a student come on campus improperly dressed or groomed, the Campus Director and/or supervisor shall instruct the student to return home to change or take appropriate corrective action. The student will not be credited for time away from school, and repeated violations will be cause for disciplinary action.

Student / Employee Misbehavior – Enforcing the Student & Employee Code of Conduct

The institution requires each new student to sign a Student Code of Conduct. Also, the institution’s Employee Code of Conduct is covered during new employee orientation. There are, however, instances where individuals may violate these codes of conduct. NOTE: This includes individuals who may be under the influence of drugs or alcohol. When this occurs:

1. Do not engage in confrontation with the student and/or employee.
2. Notify the Student’s Department Chair or Advisor or notify your supervisor. If none of these are available, locate and notify the Administrator on Duty.
3. The Administrator on Duty may notify the maintenance department/security to request the student or employee to leave campus.
4. When any individual is asked to leave campus and they do not, the institution will treat the person as a trespasser and notify the police department.

Callers Requesting to Speak to Students And/Or Team Members

When an individual calls and asks to speak with a student, the person receiving the call should: 24

1. Take a message and notify the caller that the message will be “passed along” and the phone call will be returned.
2. Forward the message to the department chair and/or student.

When an individual calls and asks to speak with an employee, the call should be transferred to the employee or manager.

Grievance / Appeal Procedure

Students shall have the right to appeal decisions of campus officials and may present any problems or complaints through appropriate channels for resolution. The final institutional authority in all cases rests with the President of the institution. The procedure for such appeal is listed below:

1. The student's problem/complaint should be discussed with the instructor or the staff member involved (within five working days).
2. که چیرې ښوونکی یا د کارمندانو غړی نشی کولی وضعیت په خپله کچه حل کړی ، نو زده کونکی او ښوونکی باید د ستونزې حل کولو په هڅه کې د زده کړې همغږی کونکی / رییس سره وګوری (په پنځه کاری ورځو کې).
3. If the Education Coordinator/Director is unable to resolve the situation, the student should be directed to prepare a written complaint (within five working days) to be forwarded to the Director of Education. The Director of Education should forward a summary of the problem to the Campus Director (within three days of receipt of written complaint).
4. The Campus Director will review the written complaint and the staff summary, examine pertinent files and records, set a date for a meeting with the student (within five working days), and notify appropriate personnel, if any, of the meeting. The Campus Director will consult with the President, if necessary, to resolve the complaint.
5. The Campus Director, after considering all pertinent facts presented at the meeting, will arrive at a decision that will be communicated to the student within one working day.
6. If the decision is disputed, all relevant information will be forwarded to the President within one working day. The President will review the complaint and other information and render a binding decision within ten working days. The President's decision will be placed in the student's file, and the student will receive a written response.

Students who have a grievance that has not been appropriately addressed or resolved may contact the appropriate institutional licensing and/or accreditation agency as follows:

Georgia Students:

Georgia Nonpublic Postsecondary Education Commission, 2082 East Exchange Place, 25 Suite 220, Tucker, Georgia 30084-5305, 770-414-3300, http://www.gnpec.georgia.gov.

Kentucky Students:

To file a complaint with the Kentucky Commission on Proprietary Education, each person filing must submit a completed “Form to File a Complaint” (PE-24) to the Kentucky Commission on Proprietary Education by mail to 500 Mero Street, 4th Floor, Frankfort, Kentucky 40601. This form can be found on the website at http://www.kcpe.ky.gov.

Texas Students:

For Diploma Programs, Texas Workforce Commission, Career Schools and Colleges Section; 101 East 15th Street, Austin, TX 78778; telephone 512-936-3100; http://csc.twc.state.tx.us/ For Degree Programs, Texas Higher Education Coordinating Board; 1200 East Anderson Lane; Austin, TX 78752; telephone 512-427-6101; http://www.thecb.state.tx.us/

TWC School Number for Texas campuses:

Pasadena, S1086; Hillcroft, S0420; North Houston, S2094

Texas Higher Education Coordinating Board – Student Complaints website:

http://www.thecb.state.tx.us/index.cfm?objectid=989FE9A0-2213-11E8BC500050560100A9

-Or-

For Georgia, Kentucky, or Texas Students:

Council on Occupational Education, 7840 Roswell Road, Bldg. 300, Suite 325, Atlanta, Georgia 30350; telephone 770-396-3898 or 1-800-917-2081; http://www.council.org

Health & Safety Emergencies – Campus and Students

Inclement Weather

In the event weather conditions are such that you question whether the Campus will be open, tune your radio to WQXI 94 FM or your TV to WGNX-Channel 46, or telephone 770-216-2960 in Atlanta, or 770-960-1298 in Morrow, or 678-450-0550 in Gainesville for closing information. Kentucky students telephone their local Campus at 859-282-8989 in Newport, and generally follow the schedule of other colleges and universities. Texas students telephone their local Campus – Southwest Houston 713-771-5336; Pasadena 713-920-1120; or North Houston 281-931-7717.

Hurricane

A hurricane is more likely to strike during summer and fall, and may bring high winds, heavy rains, and flooding. 26 When the possibility of a hurricane exists, Campus management should tune to a local radio station or TV channel and stay informed of the hurricane’s progress. Based on weather reports, the Administrator On-Duty will institute the following Emergency Procedures:

1. Assure that all personnel and students stay indoors and away from windows.
2. Move loose articles (tools, trashcans, etc.) inside.
3. If possible, tape or board up windows.
4. Don’t be fooled by a calm period when a storm is directly overhead. This means that the “eye” of the storm is passing overhead, and winds will soon blow from the opposite direction. Stay inside.
5. After a storm, stay away from disaster areas. Use telephones or vehicles only in emergencies.

Earthquakes

Earthquakes are unpredictable and can occur at any time. The danger from earthquakes is not the earthquake itself but the falling debris from shaking structures. There is usually a split-second sound of rumbling that occurs to signify an earthquake is in progress. Each patron should be prepared to act if an earthquake occurs:

1. Calmly, get under a sturdy table or desk.
2. Watch for falling objects or debris.
3. If the fire alarm system or sprinkler system activates, do not be alarmed or panic. DO NOT LEAVE THE BUILDING.
4. Remain in your area until help arrives

Tornados

A tornado is a rapidly spinning, fast-moving, funnel-shaped cloud from the sky to the ground, usually accompanied by the sound of ten jet planes or a hundred railroad trains approaching. When the possibility exists of a tornado developing, Campus management should tune to a local radio station or TV channel to ascertain the likelihood of the campus being in the “WATCH” or “WARNING” area. A “WATCH” alerts people to a possible tornado developing. A “WARNING” means a tornado has been sighted – SEEK SHELTER. Based on weather reports, the on-site supervisor will institute the following Emergency Procedures: 27

1. Evacuate all personnel and students to an interior hallway on the lowest floor of the building away from windows or doors.
2. All persons should be sitting or lying down in such a way as to protect or cover their heads.
3. All persons are to remain in the emergency area until assured the emergency has passed.

Campus Emergencies

Should a campus emergency occur, the staff member in charge would exercise appropriate judgment and notify students to take appropriate action.

Student Illness/Emergencies

The nearest relative or another individual designated by student/staff person will be notified. If unable to communicate, the staff member in charge will use his/her best professional judgment to determine whether it is appropriate to call for medical help.

Emergency Procedures

Your campus staff has been provided with very specific procedures to implement in the event of real or threatened danger. It is important that you understand and provide your full attention and cooperation in the event these procedures must be exercised. Procedures are prescribed for the following:

General Response Crisis Guidelines

All team members are empowered to notify the appropriate authorities in matters of life and death or if he/she is uncertain about the severity of an emergency situation by dialing 911.

• In the unfortunate event of a crisis or emergency the first seven (7) minutes are the most critical to resolving the situation without further damage.
• Empathy should be given in every situation, but sympathy should be avoided to protect the legal rights of all parties involved.
• The “Administrator on Duty” should always be contacted immediately. The schedule of the “Administrator on Duty” is available at the Front Desk of each facility.
• In the case of a crisis or emergency occurring during non-scheduled business hours, the Chain of Command should be followed.
• An “Individual Statement in an Emergency or Crisis” should be completed, attached to an “Incident Report”, and submitted to the Campus Director/Dean’s Office.
• Victims of accidents or injuries should always be encouraged to seek professional medical treatment as soon as possible.
• In the event a review of security surveillance records is required, the Campus Director/Dean’s Office will notify the I.T. Department. No video surveillance footage will be released to any party involved in an incident without the approval of the Campus Director/ Dean of the College.
• Either the President or the Chief Executive Officer should be the only persons to have contact with the media or the press regarding incidents.
• All external inquiries regarding an incident(s) should be directed to the President or Chief Executive Officer.
• The institution’s culture includes putting solutions as close to problems as possible; therefore, once an insurance agency is involved in the situation, all staff and faculty members should direct inquiries regarding incidents to the insurance agency or the Office of the President / CEO. 28

Emergency / Crisis Situations

The following is an attempt to identify specific instances which constitute an emergency or crisis situation. This list is not intended to be a complete list of all possible emergencies or crises, nor should each event be treated as an independent event, as some events can be blended. Good judgment should be practiced all times.

Accidents and Injuries Within the Facilities

All team members are empowered to notify the appropriate authorities in matters of life and death, or if he/she is uncertain about the severity of an emergency situation, by dialing 911.

1. Precautions should be made to avoid contact with blood or other potentially infectious material. The underlying concept of universal protection from infectious disease is that all fluids are considered to be infectious.
2. First aid kits are strategically placed in various locations around campus. For the closest first aid kit, check with the receptionist. First aid kits are checked each Spring and Fall Semester (or as needed).

NOTE: The institution does not provide medication of any type including Advil, Tylenol, or aspirin to any students or team members.

1. Latex gloves can be worn by team members administering first aid. Gloves should be removed as soon as possible, and hands washed thoroughly.
2. Certainly, in cases where the authorities were notified and often in cases where severe injuries were sustained, an “Individual Statement in an Emergency or Crisis” should be completed by all parties. The statements should be attached to an “Incident Report” and submitted to the Campus Director/Dean’s Office with a copy forwarded to personnel. Campus Leadership will maintain a file on accidents and injuries.
3. The Campus Director or Dean’s Office will notify the personnel office to begin the next course of action. 29

Accidents in The Parking Lots and Common Grounds

Most incidents occurring in the parking lots or on the common grounds usually involve automobiles. The institution does its best to avoid getting involved in disagreements between private parties unless warranted as to provide direct witness. The procedures for handling accidents of this type are:

1. Involved parties should notify their manager or Department Chair immediately. If other team members are notified, the team member should take the student to the Manager or Department Chair.
2. Involved parties will be encouraged to notify the police and file a police report.
3. Certainly, in cases where the authorities were notified, and often in cases where severe injuries were sustained, an “Individual Statement in an Emergency or Crisis” should be completed by all parties. The statements should be attached to an “Incident Report” and submitted to the Campus Director/Dean’s Office.
4. The Campus Director/Dean’s Office will notify the Maintenance Department who will review the video surveillance and record the footage involving the accident.
5. The institution will encourage involved parties to handle disputes with the other party(s). The institution takes no responsibility for auto accidents between two private parties.

Power Failures

In the event of a power outage, students are to stay in their classrooms and team members at their workstations until notified differently. Students, staff, and faculty moving about in darkened hallways and stairwells can lead to more severe incidents. Power outages can also be an inconvenience as data loss occurs. All technology end users are reminded to save their work at regular intervals to prevent data loss.

1. The Administrator on Duty notifies the Campus Director and the Technical Services Department.
2. The Administrator on Duty will attempt to troubleshoot the source of the problem and restore power. If the situation is beyond the expertise of the Maintenance personnel, then the Property Manager is notified.
3. I.T. Department personnel are put on standby so that if the power outage becomes prolonged, then network systems (servers, switches, routers, phone systems) can be shut down properly and restored with minimal downtime and data corruption.
4. If the power outage is prolonged, the Administrator on Duty will implement the Emergency Evacuation Plan. 30

Emergency Evacuation Plan

In the event the building is to be evacuated, the Administrator on Duty will evacuate the building using the following procedures:

1. Prior to exiting the building, the Front Desk administrative support staff is responsible for dialing 911 and informing Dispatch that there is an emergency. If an evacuation is called for at any time when Front Desk personnel are not in place, this responsibility falls to the Administrator on Duty or the maintenance staff.
2. All non-administrative faculty and staff should promptly proceed to the nearest exit while assisting and directing all other faculty / staff, students, and guests out of the building.
3. Once outside, faculty and staff should work to quickly and efficiently move all individuals a safe distance away from the building to the parking lot. Care should be taken to prevent individuals from standing in entry or exit areas to allow evacuation of the building and to allow emergency services vehicles and staff adequate and unobstructed access to the building.
4. All administrators should evacuate the building and assist the faculty and staff with exterior crowd control. Designated staff will be sent in pairs to clear a specific area of the building.
5. The Maintenance department designates a representative to meet with the fire and/or police department to apprise them of the situation.
6. Re-entry into the building is only permitted once authorized by a fire department official or the Administrator on Duty.

Loss of Personal Property / Theft

Students, staff, and faculty are reminded to use good judgment to protect themselves from theft. Patrons to the campus are encouraged to leave valuable belongings at home. The institution takes no responsibility for the theft of personal property due to personal negligence on the part of the victim. Items left unattended on campus should never be handled directly. An Administrator on Duty should be notified to resolve the situation. A “Lost and Found” depository is maintained in the Receptionist area.

1. When students, staff, and faculty members notice any unattended item lying around campus, a manager should be notified immediately.
2. The manager should notify the Administrator on Duty who will proceed with caution and assess the situation.
3. If deemed appropriate, the Administrator on Duty will submit the item to the “Lost and Found” depository or notify the proper authorities. 31

When a person seeks a misplaced or lost item in the “Lost and Found” the Receptionist will:

1. Ask the person to identify the lost object using personal or distinguishing marks.
2. Items should be returned to the original owner only. Items will not be returned to individuals portraying themselves as a representative of the owner of the item.

In the event of theft or loss of personal property, the response is:

1. The involved parties should notify his/her manager immediately.
2. The manager will notify the Administrator on Duty.
3. The Administrator on Duty should have the victim complete an “Individual Statement in an Emergency or Crisis”. The statement should be attached to an “Incident Report” and submitted to the Campus Director/Dean’s Office.
4. The Administrator on Duty should notify the employee of the policy regarding the institution’s responsibility towards theft or loss of personal property.
5. The Administrator on Duty will direct the victim to file appropriate police reports, etc.
6. Upon receipt of the “Incident Report”, the Campus Director’s or Dean’s Office will notify the Maintenance Department to review the video surveillance system. Any video surveillance footage of the incident will be archived.

Guns and Weapons

All students, staff, and faculty are reminded that the institution prohibits carrying weapons of any kind while on the premises, including parking lots and common grounds. Any situation involving a weapon is potentially dangerous, and confrontation with individuals carrying weapons should be handled by the Administrator on Duty only. Consistent with federal and state laws that permit individuals, such as campus visitors who lawfully possess a firearm, the firearm should remain inside their vehicle if and while parked on the College grounds. The weapon may not be brought onto the campus. 32 If a weapon is brought onto the campus, the Administrator on Duty should be notified immediately. The individual should be asked to take the weapon back to the vehicle and/or leave the campus in a non-confrontational manner. In the event of non-cooperation, the staff member should immediately call 911. An “Incident Report” should be filed as per policy, as soon as possible.

Fire

A fire poses the most violent threat to the long-term well-being of the institution. Often the fire is not the cause of injuries or death, but rather the smoke caused by the fire. The initial response to a fire must be quick and decisive and should be handled by the Administrator on Duty.

1. Upon discovering a fire, close the door where the fire is located, if possible.
2. Call 911.
3. If the fire is spreading beyond the room where the fire is located, sound the fire alarm by pulling on the Fire Alarm Handle. Pull stations are prominently located around campus.
4. Follow the Fire Alarm Procedures.
5. Notify the Administrator on Duty immediately.
6. The Administrator on Duty will determine if the fire can be fought using a fire extinguisher.
7. Notify safety personnel or firefighters on the scene if you believe someone may be inside the building.
8. The Evacuation Procedures should be followed.

Gas Leak

Gas leaks should be treated as seriously as a fire. The quickest sign of a gas leak is the smell.

1. Upon discovering a gas leak, close the door where the leak smells the worst if the source is outside. If the source seems inside, open the door, and vacate the area.
2. Notify the Administrator on Duty and the Plant Manager immediately. The Plant Manager will direct how to turn the gas off.

DO NOT PULL THE FIRE ALARM OR TURN ON/OFF LIGHT SWITCHES, AS SPARKS FROM THE SWITCHES MAY IGNITE THE GAS AND CREATE A FIRE OR EXPLOSION.

1. The Administrator on Duty will implement the Emergency Evacuation Plan if necessary.
2. Notify safety personnel or firefighters on the scene if you believe someone may be inside the building. 33

Bomb Threat

In most bomb threat incidents, the threat is called into the school. There may be instances where a bomb is discovered by a student, staff, or faculty member. Bomb threats should be taken seriously. The emergency response plan is best implemented when two employees are available. In the event a bomb threat is called into the school:

1. Receiver of the threat (Employee A) should remain calm and attempt to keep the caller on the phone as long as possible to collect as much relevant information as possible. The “Bomb Threat Response Form” in the back of this handbook outlines the questions that should be asked.
2. If possible, the receiver of the threat should alert another employee (Employee B) about the situation so that they can call 911 while the caller is still on the line.
3. Employee B should connect the 911 call with the Administrator on Duty to determine if the building should be evacuated.
4. If an evacuation is warranted, the Administrator on Duty will go classroom to classroom and instruct students and faculty to evacuate the building.

Do Not Pull the Fire Alarm As Sparks from The Alarm May Set Off the Bomb.

1. Once everyone is safely out of the building, no one will be allowed back inside.

Suspicious Mail/Package

The daily USPS mail is delivered to the Receptionist area in Donna Smith Hall (DSH), and overnight and ground shipping is delivered to the CSS Production Department in DSH. Incoming mail should be checked thoroughly for suspected contamination. In the event of suspicious mail or package:

1. Team members should avoid contact with the package and immediately notify the Administrator on Duty.
2. The Administrator on Duty will list the names of all employees who have come in contact with the package.
3. Team members who have come in contact with the package should wash his/her hands thoroughly with soap and water. Clothing and other material which may have come in contact with the material should be placed in plastic bags after showering and submitted to the Georgia Department of Public Health and Safety.
4. The Administrator on Duty will notify the police and the Georgia Department of Public Health and Safety.
5. The Administrator on Duty will have the employee complete an “Individual Statement in an Emergency or Crisis” and attach the statement to a completed “Incident Report”.
6. The “Incident Report” and all statements are forwarded to the Campus Director/Dean’s Office. 34

Odd / Suspicious / Concerning Behavior or Activity

Visitors to the campus are encouraged to park their vehicles in the reserved Visitor’s Parking spaces in the DSH parking lot. Visitor parking is not permitted at Blair Academic Center (BAC) or Roberts Hall (RH). All visitors must check-in with the front desk at DSH. All students and team members are expected to display their Student ID or Employee ID, respectively, in a clear and easily visible location, such as on a name badge lanyard around his/her neck or pinned to his/her lapel. People on campus who are not team members, students, or visitors should be treated as an odd or suspicious person.

1. Team members should avoid contact with the person but remain watchful of the person’s actions. A second team member should be notified and told to find the Administrator on Duty.
2. The Administrator on Duty will inquire into the person’s business for being on campus. The Administrator on Duty may ask the person to show his/her Employee ID, Student ID or Visitor’s Pass.
3. If the person is a displaced visitor, the Administrator on Duty will redirect the person to the Receptionist area in DSH.
4. Maintenance is authorized to ask, and if need be, escort odd or suspicious persons from campus. In the event the person refuses to leave campus, the police are to be notified.

Active Shooter

In today’s society, the active shooter has become the single greatest safety concern for places of mass gatherings. An active shooter is an individual actively engaged in killing or attempting to kill people in a confined and populated area, usually with a firearm. 35 Active shooter situations are unpredictable, evolve quickly, and in most instances are over within 10 to 15 minutes. Individuals must prepare themselves both mentally and physically to deal with an active shooter situation. The U.S. Department of Homeland Security provides a free “Active Shooter: How to Respond” guide. The complete guide is available at: https://www.dhs.gov/xlibrary/assets/active_shooter_booklet.pdf The below policy is a subset of this guide. For more information, ask a manager.

To handle an active shooter, the college recommends:

1. All patrons to campus be aware of their surroundings. Note the two closest exits to your position at all times. Identify heavy objects that could serve as a hiding place or barricade in the event of an active shooter.
2. Report any suspicious persons to the Administrator on Duty.

In the actual event of an active shooter, patrons should:

1. Remain calm.
2. If possible, dial 911. If you cannot speak, leave the phone on so the 911 operator can listen.
3. If a college team member or the police are giving directions, follow their instructions. If you are in an office or classroom: STAY THERE. If you are in a hallway, GET TO AN EXIT, CLASSROOM, OR OFFICE.
4. Silence your cellphone.
5. Lock the door.
6. Make an attempt to barricade the door of the office or classroom by piling furniture in front of the door.
7. Hide behind a heavy object that could serve as a hiding place. Hide out of view of the door.
8. As a last resort, and only if your life is in imminent danger, attempt to disrupt and/or incapacitate the active shooter by:

a. Acting as aggressively as possible against him/her b. Throwing items and improvising weapons c. Yelling d. Committing to your actions

1. When the threat/situation is over, seek to help or assist those who might have been injured as a result of such an unfortunate incident. 36

All campus management should recognize behavior that is known to be an indicator of potential violence. All campus management should understand that in active shooter situations, students, faculty, and staff will follow your lead. Management should familiarize themselves with the above recommendations to be able to provide for the safety of those in their charge. Finally, the college will work closely with local law enforcement to conduct training on how to respond in the event of an active shooter.

Crimes Against Person(S)

When a student, staff, or faculty member witnesses a crime against a person, the assailant(s) should never by approached directly. Do not try and apprehend any suspect.

Sexual Assault

The institution takes sexual assault or harassment seriously. If a sexual assault or harassment incident happens on campus:

1. If the assault is witnessed, or if someone is the victim of assault, call 911 immediately. Do not attempt to interfere or apprehend the assailant.
2. The person assaulted or who knows of the incident should contact a staff, faculty, or Administrator on Duty.
3. The Administrator on Duty will complete an “Incident Report” complete with statements of all parties involved. The team member may assist the victim with his/her statement and encourage the involved party to call 911.
4. The Administrator on Duty will submit the “Incident Report” and statements to the Campus Director/Dean’s Office.
5. The Campus Director/Dean of the College and the President will confer to determine if further investigative obligations or disciplinary actions are warranted, depending on the circumstances of the incident.
6. The victim will be provided with information regarding local services which provide counseling services and sexual assault programs. Information is kept in the Media Center. 37

Sexual Harassment

In addition to crisis response, the college provides training for all team members and managers on sexual harassment. Individuals who believe they are being sexually harassed should refer to either the student handbook or employee handbook for guidance regarding the reporting process.

Title Ix – U.s. Department of Education – Office for Civil Rights

For more information on Online or Digital Sexual Harassment under the 2020 Title IX Regulations: A Resource for Students, Families, and Educators, please refer to the institution’s website at: https://www.ict.edu/2020-title-ix-regulations/

Violent Incident on School Property

If a violent crime happens on campus:

1. If the assault is witnessed, or if someone is the victim of assault, call 911 immediately. Do not attempt to interfere or apprehend the assailant.
2. The person who knows of the incident should contact a staff or faculty member, or the Administrator on Duty immediately.
3. The Administrator on Duty will complete an “Incident Report” with statements of all parties involved. The Team member may assist the victim with his/her statement.
4. The Administrator on Duty will submit the “Incident Report” and statements to the Campus Director/Dean’s Office.
5. The Campus Director/Dean of the College and the President will confer to determine if further investigative obligations and disciplinary actions are warranted, depending on the circumstances of the incident.
6. The victim will be provided with information regarding local services which provide counseling services.

Campus Crime Prevention

As of the date of publication for this document, the institution has had no instances of criminal offenses occurring on any campus. Should such offenses occur, such statistics will be presented in the students' orientation process.

Assistance for Persons With Special Needs 38

Drug and Alcohol Abuse

In accordance with the requirements set forth in the Drug Free Schools and Communities Act of 1989, the institution maintains strict policies regarding student or staff conduct in the unlawful possession, use or distribution of drugs or alcohol on the institution's Campuses or as any part of the institution's activities. As a condition of enrollment/employment at any campus, each student and employee is required to complete a statement stipulating he/she is drug-free. As a student of the institution, the student should be aware that any use of illegal drugs or excessive alcohol abuse will cause a major impairment in the student’s ability to be successful in his/her educational endeavors. The institution has available informational materials to assist in answering questions students may have regarding the cause and effect of alcohol or substance abuse. Seminars are also conducted periodically to provide additional information. Each Campus has a staff person who is available to meet privately with students to discuss any assistance or support needed with problems of this nature. Free referral services are available in each campus community to assist students in overcoming any such problems. Students should be constantly aware that most states have significantly strengthened laws regarding driving under the influence, as well as the unlawful use or distribution of an illegal substance. Depending upon the severity, one may be subject to criminal prosecution and incarceration. If a student has a problem of this type and needs assistance, please go privately to the designated staff person, and the matter will be handled discreetly. The student will be eligible for a medical leave of absence and financial assistance will remain intact. If a student has a second problem of this type or is caught or suspected of use or distribution of an illegal substance or alcohol, he/he will be dismissed from the institution, financial aid eligibility will be revoked, and the student will be reported to local law enforcement agencies.

Disabilities

In accordance with the American Disabilities Act of 1990 (ADA), Interactive College of Technology provides accommodations for those individuals with a disability protected under the ADA. Individuals who need an accommodation must:

1. Inform the manager or Academic Department Head that he/she has a disability.
2. Provide a physician’s note explaining the nature of the disability and any special instructions regarding accommodation.

Incident Report

(Please attach an “Individual Statement in an Emergency or Crisis” if applicable) 39

1	Name of injured / insured
2	Date and time of accident / illness
3	Location of accident / illness
4	Description of accident / illness
5	If property damage involved, owner of property
6	Address of property owner
7	Phone number of property owner
8	If bodily injury or illness involved,name of injured party(s)
9	Address of injured party(s)
10	Phone number(s) of injured party(s)
11	Extent of injury(s)

Report Completed by
Report Completed on
Received by Dean’s Office
Received by Dean’s Office Date
Followed-up by
Followed-up on
Follow-up Information (Attach additional sheet if necessary)

Individual Statement in An Emergency or Crisis

(To be submitted with along with an “Incident Report”)

Name:	Date of Incident
Relationship to victim	□ Self	□ Witness	□ Accused	□ Other
Description of Incident

Please provide your statement of the incident. Attach additional sheets if necessary (Be sure to include days, times, locations, descriptions of individuals involved, etc.) By signing below, you certify that the statements above are true and accurate to the best of your knowledge Sign Name: Date Administration Use Only Statement Taken By: Date 40

Bomb Threat Response Form

(Place this near your telephone)

	QUESTIONS TO ASK
1	When is the bomb going to explode?
2	Where is it right now?
3	What does it look like?
4	What kind of bomb is it?
5	What will cause it to explode?
6	Did you place the bomb?
7	Why?
8	What is your address?
9	What is your name?

BACKGROUND SOUNDS		BACKGROUND SOUNDS
Street Noises		Factory Sounds
Crockery / Kitchen Noises	Animal Noises
Voices (Clear)		PA System (Static)
Music (Local)		House Noises
Static	Motor
Caller ID#	Office
Machinery	Other

EXACT WORDING OF THREAT: THREAT LANGUAGE: Well-spoken (educated): Incoherent: Taped: Foul: Message read by threat maker: GENDER OF CALLER RACE

Age

LENGTH OF CALL NUMBER AT WHICH CALL IS RECEIVED TIME DATE

CALLER’S VOICE		CALLER’S VOICE		CALLER’S VOICE
Calm		Angry		Excited
Slow		Rapid		Soft
Loud		Laughter		Crying
Normal		Distinct		Slurred
Whispered		Nasal		Stutter
Lisp		Raspy		Deep
Ragged		Clearing Throat		Deep Breathing
Cracking Voice		Disguised		Accent
Familiar

If the voice is familiar, who did it sound like? Report the call immediately to 911 Team member receiving the call: Name Position Phone Number

Help Us to Help A Friend…

You can help by simply providing the Admissions Department with the names and telephone numbers of people you have previously spoken to about your training. We will do the rest. Name Address Phone # Name Address Phone #

Referrals…

Referrals also help your campus grow. This enables the campus to continually improve the quality of services, materials, and equipment. As a graduate, you will want to be proud of the institution that was a part of your education and personal development. Your Name Address Phone #